How do I contact Paperspring? Paperspring’s customer services representatives would be happy to hear from you! We are open Monday-Friday 8:30am-6:00pm (PST). Please contact us at any of the following options:
Via toll free telephone: 1.888.724.2754
Via email: email@example.com
Via snail mail: 7402 W. Sunset Blvd., Los Angeles, CA 90046
Where is Paperspring located? Paperspring is located at 7402 W. Sunset Boulevard in Los Angeles, California. We process and ship orders directly from this location, which we have occupied as a commercial printing company since 1969!
Do you offer printed samples? Yes, we would be pleased to send you a samples package showcasing our top greeting card and announcement designs and high print quality! Please email firstname.lastname@example.org with your name and mailing address. Paperspring uses USPS services to ship the samples package to you from our Los Angeles area headquarters.
What is your minimum order size? For traditional greeting cards, invitations and announcements, our minimum quantity is 25. For our “digital name art” (DNA) cards, the minimum quantity is just one! Note, price breaks are structured so that the more you order, the more your per piece price decreases.
What is your maximum order size? Our maximum order to be placed online is 500 cards, invitations or announcements. If you want to place orders over the 500 quantity, please email email@example.com or call 1.888.724.2754 to place your order with a customer service representative.
What photo formats do you accept? We accept JPEG files. We recommend they be 300 dpi for the highest print quality of your greeting cards, thank you cards, announcements, and invitations.
After uploading my photo, a box came up that said it is low resolution. What does this mean? We recommend 300 dpi jpeg images for the highest print quality of your personalized cards, announcements, or invitations. The pop-up warning you see is automated to calculate the pixels in your image and compare them to our suggested size. If you have a larger version of that photo, use that one instead. Don’t worry; we will personally take a look at every order and contact you if the photo will, in fact, print at a low quality.
Do you offer digital proofs? Yes, we can email you a digital proof for a flat fee $10 per item. You must select this at the time you place your order. Upon receipt, verify content and layout and reply back if approved to print. For each day the proof approval is delayed, the delivery date of the order will be extended by the same amount of time. We will not begin printing your order until the requested proof is approved.
After I place my order, how long will it take to receive them? Our processing time is 4 business days, after which we will ship out your order. The date of delivery depends on which shipping method you select (UPS Ground, Two-Day, or Next-Day). We also offer rush services with a 2 business day processing time, after which we will ship out your order.
How do I apply a promotional code to my order? Lucky you! If you have received a promotional code or special offer, you can enter this code on the Checkout page. Enter in the Promo Code box and click Apply. The discount amount will be reflected in your order summary. No more than one promo code may be applied to a single order.
What is your return policy? Paperspring exists to put a smile on your face! We are confident that you will be satisfied with the quality of our products, but in the circumstance that you are not completely satisfied, please contact us within 30 days of receiving your order to initiate a reprint or refund. Paperspring unfortunately cannot accept returns based on customer input errors (typos, layout, etc.) after you have approved the proof. In the instance of a Paperspring error, please accept our apologies, and we will quickly remedy the mistake with either a discount, reprint, or complete refund. If you would like a full refund, you must return the complete order to us prior to processing.
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